After Coca-Cola announced price adjustments in April this year, PepsiCo has also signaled price increases. Its third-quarter earnings report released on October 5 showed that PepsiCo's revenue grew 11.6% year-on-year, but both operating costs and selling expenses rose by more than 10%. Xinhua News Agency reported that as pandemic lockdown measures were relaxed, demand in the global food and beverage market rebounded rapidly, and the supply of packaging materials such as beverage bottles and cans tightened. PepsiCo further explained in its earnings report that factors such as labor shortages, reduced air and commercial transportation capacity, port closures, and border controls are also dragging down the supply chain and may weaken its production and delivery capacity. Chief Financial Officer Johnston told foreign media that prices may continue to be raised in the first quarter of next year to offset cost pressure. Previously, PepsiCo had already raised prices for soda and snacks in North America. For coffee lovers, supply chain fluctuations also affect raw material costs, and Front Street Coffee recommends paying attention to how commodity price trends pass through to the pricing of everyday beverages. [more…]

The Chagee x "Ne Zha 2" collaboration officially launched today. Fans, who had been eagerly awaiting it, rushed to place orders for the limited-edition merchandise. However, on the very first day of the campaign, problems such as material shortages, mismatched packaging, and inconsistent execution across stores came to light, triggering strong dissatisfaction among consumers. By contrast, the earlier Cotti Coffee x "Ne Zha 2" collaboration was praised as "textbook-level" for its timely after-sales service and genuine sincerity. Chagee's chaotic performance this time has left many fans openly disappointed, with some even joking that they "couldn't even copy the homework properly." This article reviews the specific problems and consumer feedback from the first day of the campaign, and looks back at Cotti's successful experience, offering a comprehensive perspective for coffee and tea beverage enthusiasts. [more…]

Recently, taking advantage of the release of Paddington in Peru, Cotti Coffee launched a Paddington-themed collaboration set and simultaneously introduced a new sea salt caramel latte series. However, after the campaign kicked off, consumers in many places reported serious shortages of store-related materials, with cup sleeves, collaboration bags, and custom cups frequently out of stock, and even awkward scenes of SpongeBob cups being used as substitutes. At the same time, reviews of the two new drinks were mixed: the Sea Salt Caramel Silky Latte was criticized for being too sweet, while the Sea Salt Caramel Oat Latte was described as too bland. This article will restore the true picture of this collaboration campaign from multiple perspectives, including product taste, the experience of obtaining collaboration merchandise, and Cotti Coffee's internal material supply issues. [more…]

Starbucks and the classic Peanuts character Snoopy launched their first co-branded campaign in mainland China, originally scheduled to go live on March 25, but it was suddenly moved up to March 21, leaving many stores unable to receive the limited-edition cup sleeves and takeout bags in time. Consumers who bought the co-branded drinks could not get the Snoopy packaging they had expected and voiced their disappointment and dissatisfaction. Starbucks employees explained that the materials were unevenly distributed, and some staff even hand-drew Snoopy designs as a makeshift fix. This co-branding campaign exposed the brand's chaos in event coordination and material allocation, and also sparked discussions about ensuring a proper co-branded experience. [more…]

Robusta's share of global coffee production has climbed from 25% in the early 1990s to 40%, with market demand continuing to rise, yet breeding and improvement efforts have long lagged behind. WCR predicts that if consumption growth overlaps with the climate crisis, the global coffee supply could face severe shortages in 2024. To address this, WCR is about to launch a Robusta breeding program using a large amount of genetic material provided by CIRAD, and will work with major producing countries to build a global breeding network. Meanwhile, planting trials in Uganda have already been implemented, distributing nearly 50,000 disease-resistant Robusta (KR) trees to farmers. Front Street Coffee continues to monitor the industry trends and variety innovations in Robusta. [more…]

On Monday of this week, Chagee launched a five-day limited-time promotion. From March 2 to March 6, consumers could enjoy a buy-one-get-one-free offer on exclusive drinks purchased daily from 9:30 to 10:30 through the "Morning Elephant Good" early-series section of the official mini-program. During the promotion period, 100,000 cups of milk tea were also given away each day for 0.01 yuan through a password-guessing format. The event attracted a large number of milk tea fans right from the start, who raced to grab coupons at the exact time and invited others to join group orders, while buyer show-off posts on social media also helped drive its spread. However, by the third day, users in many places reported that multiple exclusive drinks in the event section showed as sold out and could not be ordered, and that the drink categories available at some stores did not match the eight officially advertised. Some new products were even marked as sold out in the event area while still being available for regular single-item ordering through other channels. Stores explained that materials were being consumed too quickly and that they could only adjust delistings based on inventory, but consumers did not fully accept this explanation. [more…]

After the Nairobi Coffee Exchange in Kenya reopened, coffee auction prices rose significantly, with AA-grade green beans fetching US$275 per bag, up 15% from before. Behind this increase are both the direct impact of the government's push for industry reforms and the reduction of intermediary links, as well as multiple pressures such as insufficient processing plant capacity, a shortage of certified planting materials, and the mpox outbreak and domestic political instability. Despite the higher prices, coffee export earnings fell 11.38% year on year, and the industry's outlook remains full of uncertainty. [more…]

When Manner's nationwide store count surpassed one thousand, coffee enthusiasts cheered that they could finally check in nearby. At the same time, this chain brand is facing a severe shortage of frontline staff. To fill the barista gap, Manner began recruiting large numbers of daily-paid temp workers responsible only for packing, restocking, and cleaning, jokingly called "packers" by netizens. However, these part-timers change every day and cancel at the last minute without notice, forcing already busy full-time baristas to repeatedly train newcomers during peak hours, triggering strong dissatisfaction among veteran employees. This article sorts out the recruitment requirements, pay, and scheduling model for these temp workers, as well as the real complaints from baristas, while also looking at what reference value brands like Front Street Coffee offer in workforce management. [more…]

Coffee has long been woven into Westerners' morning routines, and in America's fast-paced consumer culture, grabbing a cup of coffee to go is a habit for many. Recently, however, the U.S. coffee industry has run into an unexpected "cup crisis" — a severe shortage of disposable coffee cups. According to The Wall Street Journal, coffee chains such as Starbucks are facing alarmingly low cup inventories, with some consumers even calling multiple stores just to track down a venti-sized coffee. This crisis has not only driven up supply costs for coffee shops but has also given rise to peculiar workarounds, such as stores borrowing cups from one another and testing alternative lids. This article takes an in-depth look at the supply chain predicament and industry impact behind this "hard-to-get-a-cup" situation. [more…]

The COVID-19 pandemic has lasted for more than two years, and rising prices have spread to the beverage industry. Xiangpiaopiao announced on the evening of January 4 that it would raise prices for solid instant milk tea by 2%-8%, and Sexy Tea also raised most of its milk tea products by 1 to 2 yuan starting from January 7. This article sorts out the price increase details of the two brands, netizens' reactions, and the deeper reasons such as coffee futures doubling, shipping prices climbing, and raw material shortages. When coffee freedom was lost in 2021, will milk tea freedom also face a threat in 2022? What is left of the happiness of office workers? The article also mentions related product information from Front Street Coffee for readers' reference. [more…]

As Children's Day approaches, major chain beverage brands are rolling out limited-edition campaigns and merchandise, and 1 Dian Dian has also brought back its cute, compact mini cups for a limited time. However, the launch of these mini cups has sparked considerable controversy: customers have found that when purchasing, the system automatically shows two cups, with identical flavors, sweetness levels, and toppings, and no ability to adjust them freely or order just one. Consumers who wanted to mix flavors or share with friends were disappointed, and some customers complained that the stores provide regular long straws, making the experience less than ideal. In response to the feedback, 1 Dian Dian employees also expressed helplessness, as the company has not provided ingredient ratios for the mini cups, leaving them to simply split a medium cup of tea evenly into two cups. If they were to customize orders according to customer requests, it would not only affect service efficiency but could also lead to waste. This article will sort through the focal points of controversy surrounding this mini cup campaign and the statements from all sides. [more…]

The collaboration between Goodme and Honkai: Star Rail was supposed to be a fan frenzy, but it turned into a reputational crisis due to severe merchandise shortages. On the first day of the event, the official mini-program queue exceeded 1.2 million people, stores in many locations sold out within 3 hours, and high-priced complete merchandise sets appeared on second-hand platforms. Although the brand claimed to have prepared "the largest inventory in history," compared with the previous Love and Deepspace collaboration, whose stock was only one-third of this amount, it clearly underestimated players' purchasing power. What dissatisfied fans even more was that many stores explicitly stated they would not restock, causing the collaboration to end early. This imbalance between traffic and reputation sounded a warning for co-branded marketing in the coffee and tea beverage industry. [more…]

Recently, coffee brand Seesaw was exposed for owing wages to about 75 employees in the Shanghai region, involving both store and back-office staff. Former employees reported that since late last year, wage payments have been irregular, and social security and housing fund contributions have also been suspended, while founder Wu Xiaomei has "read but not replied" to employees' demands. At the same time, Seesaw's nationwide store count has shrunk dramatically, with only 49 stores remaining, and some stores have closed due to material shortages and cut-off supplies of ingredients. This article reviews the course of the incident and the employees' experiences, and retains relevant recommendations from Front Street Coffee. [more…]

Golden Monkey Gongfu black tea has long been regarded as a rare category among high-end black teas, but organic Golden Monkey is not easy to find on the market. Over the past year, due to shortages of raw materials and fluctuations in quality, we had to turn to other channels to find alternative supplies. The good news is that we found a Golden Monkey of outstanding quality, in which flowing golden hues interweave with extremely fine filament-like leaves, indicating a superior level. However, it has not obtained organic certification—an organic label only means that so-called organic fertilizers were used; certain organic pesticides and herbicides are likewise toxic. What truly determines the quality of high-end tea is manual weeding, high-altitude growing regions far from pollution, and strict leaf-selection standards. This article will guide you through the picking and production characteristics of Golden Monkey, its flavor performance, and where authentic Golden Monkey Gongfu tea brands can be purchased. [more…]

In the scorching summer heat, ice cubes have become a scarce commodity for food and beverage outlets. Once the ice machine can't keep up with the pace of serving, the store falls into an ice shortage. As a result, McDonald's and KFC, two seemingly incompatible rivals, have staged heartwarming scenes of employees borrowing ice from each other. From dragging small ice buckets to ask for help, to politely waiting with large metal buckets, these scenes have netizens calling them adorable, and even Laoxiangji couldn't resist joining the fun in the comments. In fact, when these chain brands cluster their stores together, the materials they borrow from each other daily go far beyond ice—behind it all is the simple yet genuine rapport and goodwill among workers. [more…]

Blackpink member Lisa inadvertently showed off a cup of Heytea's Triple Thick Matcha on social media, quickly sparking global fan attention. Multiple Heytea overseas official accounts swiftly claimed it and seized the moment to launch a "Lisa Custom Edition," then further rolled out a buy-one-get-one-free matcha series promotion at stores worldwide. However, on the day of the promotion, consumers in many parts of China found that the matcha drinks were sold out early, and some even received incorrectly made beverages. Stores explained that ingredients were consumed too quickly and prep took time, but some fans were not buying it, arguing that if the brand wanted to ride a celebrity's hype, it should have prepared adequately in advance. [more…]

The subsidy war among food delivery platforms continues to heat up, with large-value coupons frequently being thrust at consumers, and the pressure on in-store production has surged accordingly. Recently, Meituan released a batch of delivery coupons for Heytea that can be expanded to "18-18," meaning a drink priced at over twenty yuan costs only a few yuan after the discount, and can even be made nearly free by stacking red envelopes. As soon as the news came out, netizens rushed to place orders, and Heytea stores in many parts of the country saw orders surge in a short time. Delivery rider capacity could not keep up, and delays, stuck orders, and no one accepting deliveries occurred one after another. Some stores, facing shortages of both materials and staff, could only temporarily close and reopen after all the backlogged drinks had been made. At the same time, frontline employees poured out their daily experiences of order explosions on social platforms, busy from morning to night, with no time even to eat or drink. [more…]

Recently, the food delivery competition between JD.com and Meituan has yet to subside, and Ele.me has now joined the fray with a large number of coupons and subsidies. While delivery users enjoy low-priced milk tea, staff at brands like Molly Tea are under unprecedented order pressure. Drinks that originally cost a dozen yuan per cup have seen their prices plummet to five or six yuan after platform subsidies, or even just a few cents, causing order volumes to instantly double or surge, with some stores handling as many as five or six hundred orders per day. Understaffing, material shortages, riders urging them on, and customer complaints have become the daily reality for these coffee and milk tea workers. This article will take you behind the scenes of this delivery subsidy frenzy to see the real working conditions and helplessness of frontline employees. [more…]

The global coffee market is facing an unprecedented price storm. Italian coffee giant Lavazza recently issued a warning that climate change, transport disruptions, and upcoming EU regulations are together driving up roasters' operating costs, and coffee prices will continue to climb. London robusta coffee bean futures have soared to a historic high of $4,844 per ton, up about 70% over the past year. Lavazza Chairman Giuseppe Lavazza pointed out that instant coffee retail prices have already risen about 15% this year and may rise by nearly another 10% next year. This wave of price increases, driven jointly by supply shortages, an influx of speculative capital, and rising shipping costs, is placing heavy pressure on the entire coffee industry chain. [more…]

Chabaidao recently announced that its highly popular Pai Pai Gan (ponkan orange) series from last year is officially returning, with two new drinks: Shushi Pai Pai Gan and Pai Pai Gang Shang Hua. The company emphasized that each cup of fruit tea is made with fresh ponkan orange pulp, insisting on genuine ingredients. The news delighted many longtime customers, but brought back memories for store employees of the terror of hand-peeling citrus last year. According to the recipe, staff must remove the segment membrane, pith, and white core from the pulp one by one, keeping only plump juice sacs—an extremely tedious prep process. During peak hours, peeling speed falls far short of consumption, and with this year's added tasks of washing tea, cutting fruit, squeezing grass juice, and cooking pearls, the staffing shortage has become even more acute. Some employees, at a loss, took it upon themselves to delist hard-to-make drinks to buy time for prep, while consumers hold differing views on whether the fine removal of white pith is truly necessary. [more…]